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Frequently Asked Questions

Why choose vinyl?​

Did you know one of the main substances used to produce vinyl is derived from abundant natural salt? And did you know that vinyl is 100% recyclable? It can be reclaimed and reused in numerous manufacturing processes. Additionally, vinyl windows never need painting or staining, keeping harmful chemicals out of the waste stream. For window construction purposes, vinyl is the ideal frame material. It’s virtually maintenance free, and only vinyl allows window and door corners to be welded for maximum strength, producing an airtight and watertight seal.

What do U-values and R-values really mean?

When choosing any window or door, look for information that lists the product’s U-Value and R-Value. U-Values represent the amount of heat that escapes through a wall, window, roof or other surface. The lower the U-Value, the more energy efficient a material is. R-Values are the direct opposite and they measure an object’s resistance to heat flow. The higher a material’s R-Value, the lower its U-Value, and the less energy it will lose. An R-Value depends on the number of layers of glass in a window, what type of gas is between those layers, and whether one or more of the layers of glazing have been treated with a Low E coating.

What does Low E stand for?

The term “Low E” means low emissivity. Emissivity is a property that’s unique to materials, such as glass, which light can freely pass through. Low E is a coating of non-visible, microscopic layers of silver sandwiched between layers of anti-reflective metal oxide coatings. Added to the surface of window and door glass, Low E provides greater energy efficiency, increased comfort and protection from damaging UV rays. By filtering out the part of the light spectrum that transmits heat, Low E reduces a window’s U-Value and increases its R-Value.

Are There Advantages To Vinyl Over Wood?

Yes, many. Our vinyl windows are all custom-made for a perfect fit. Most wood windows are standard size and won't fit without a great deal of construction or carpentry work. Plus the vinyl windows are more energy efficient. Wood windows also require a tremendous amount of finish work (sanding and staining) that takes time and is expensive. Our warranty is much better (longer) than wood window warranties.

Will this help if we have drafts coming through our old windows?

If a light breeze is felt when you walk by your windows, then you have a problem. Replacing your windows will solve that problem, if you choose the proper window. Different windows have very different air infiltration ratings, which determine how much air can get through. Our Earthwise line of replacement windows has the least air infiltration of any double-hung window you can find—guaranteed!

Are these windows easier to clean?

If you have ever tried to clean the area between your window and your storm window, you know how difficult and time consuming it can be. Even without storm windows, it may require climbing ladders or dangerously hanging out of your window to clean it. Choosing a tilt-in window will save you time and is certainly safer.

How much will my electricity bill go down with these new windows? 

It depends on which window you choose, how inefficient your current windows are and how much of your current energy usage goes to heating and cooling your home. Everyone should expect to see some savings, even with our most basic of replacement windows. Most of our customers report a savings of 25-35 percent with XL70 Superglass. Some customers have written us and told us their energy bills were cut in half! 

Do I Have To Be Home While Your Workers Are Installing The Windows?

No, but we do prefer that you be home during the inside installation. For the outside finish trim work, it is not necessary for us to have access to the inside of your home.

How Long With My Home Be Exposed To The Weather?

Not very long. Each old window that we take out will be replaced and the opening will be 'weather tight' before we move on to the next window.

What Kind Of Maintenance Is Needed For The New Windows?

Your new windows are maintenance free. The exterior of the window is vinyl and the window trim is finished with double vinyl-clad aluminum.

How often should residential windows be replaced?

Homeowners with windows over 25 years old should consider replacing them, both to gain the best energy efficiencies and to protect the “envelope” of the house. A home is an ideal candidate for a window replacement if its windows are sealed or painted shut, experiences ice buildup or a frosty glaze during the winter, gets fogged with condensation or has drafts that come through the windows.

Why do windows sweat?

Air is composed of several gases, one of which is moisture vapor. When air comes in contact with the dew-point temperature, that air is chilled and condensation takes place with a residue of water on the surface of the glass. Condensation is the result of excess humidity or excess water vapor in the air coming in contact with a cooler surface such as a window. Our windows are built with features to keep the surface of the glass warmer to reduce the likelihood of condensation. When humidity conditions are extremely high, use the following suggestions to help reduce the moisture in the air: Open windows frequently to air out your home. Use a dehumidifier. Use venting fans in the kitchen, bathroom, and laundry room.

Will new windows eliminate condensation?

Actually, no. Condensation is caused by moisture vapor suspended in the air, and that’s something no one can guarantee to eliminate. However, high quality vinyl windows, incorporating warm edge technology and glazing systems, help reduce condensation because they’re much less thermally conductive than other window types. They also help keep the temperature of the window warmer, minimizing the hot and cold differences that turn moisture vapor into condensation.